By the end of the course, you will:
- understand the role of the supervisor/manager/team leader
- be able to plan and delegate the work of the team to meet objectives
- begin to develop your skills as a coach and mentor
- inspire and motivate your team
- learn how to make their work matter
The Effective Supervisor 3 days | $2,095 + HST
Creating a healthy, performance-based work climate.
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The role of team leader
- how your role fits into your organisation
- how your role fits into your organisation
- skills and attitudes of a team leader
- the issues and challenges
- transition from team member to team leader
- key result areas
Planning and organising the work of the team
- methods of planning and organising
- prioritising activities and tasks
- gaining commitment
- how to develop team objectives
Engaging your team
- levels of engagement
- setting the climate
- making it meaningful
Setting goals and objectives
- mandated vs self-directed
- setting objectives, standards and targets
- including milestones and metrics
- developing strategies with your team
- the action plan
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Managing performance
- setting project and personal goals
- monitoring performance
- dealing with difficulties
- structuring one on one reviews
Getting the best from individuals and
the team
- leading to achieve
- motivating for results
- creating a healthy team environment
- team dynamics and development
- coaching and developing the team
Communication
- verbal and non-verbal
- informing, consulting and making decisions
- giving, receiving and responding to feedback
- team briefing – formal and informal
- influencing others
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