As a source of competitive advantage, human capital and productivity are as important as physical or financial resources.
Our training and consulting services range from facilitating strategic planning sessions to helping organizations create an effective team
environment. We can provide custom training programs to meet virtually any organizational need, including:
- management and supervisory development
- leadership - creating a climate of excellence
- managing team development
- facilitating problem solving groups
- creativity and innovation
- managing organizational change
- performance management systems
- strategic planning
- consensus building
- negotiation skills
- communication skills
- presentation skills
Core Management Skills 3 days | $1495 + GST
Supervisors in today's organizations are under increasing expectations to produce more tangible results with less resources, support and manpower. Maximizing the personal effectiveness of people at all levels of the organization is becoming a bottom line issue.
This program will equip you with the necessary skills and tools needed to be an effective supervisor.
Part I - Interpersonal Skills
- sharpen your decision-making skills
- improve and enhance your relationships with others
- aid in developing effective and persuasive communications
- enhance your interviewing techniques
- provide experiences in handling job related problems
Part II - Team Building Skills
- provide practical techniques to motivate others
- determine your preferred leadership style and give you practice using it
- promote useful techniques for leading and participating in meetings
- provide group situations focusing on leadership, motivation, and team building
- sharpen your skills to cope with power shifts in organizations
Part III - Administrative Skills
- practical techniques to manage your job and delegate effectively
- identify ways to proceed with changes and assist employees through the process
- outline a comprehensive and flexible system of performance analysis and appraisal
- identify your time-wasters and give you ideas on how to eliminate them
Facilitative Management 4 days | $2095 + GST
Part I - The coaching process
Successful coaching follows a fairly predictable process and leads to superior performance, commitment to sustained improvement and positive
relationships. This program is designed to explore the skills required to be an effective coach in a management context.
- characteristics of a successful coaching session
- coaching as an important management tool
- coaching for employee development
- key skills required for effective coaching
- building trust and respect
- barriers to effective communication
- positive listening
- providing feedback
- developing employee action plans
- strengthening the employee/coach relationship
Part II - Facilitator Training
This program is designed to equip participants with the knowledge and skills necessary to facilitate a wide variety of effective meetings.
Facilitating a group properly can greatly enhance the quality of thinking and the ultimate quality of the meeting results.
- basic facilitation tools
- the role of the facilitator
- elements of a good meeting
- problem solving and creative thinking
- client centered problem solving
- conflict mapping and building consensus
- facilitating conflict resolution
- problem behaviour and other obstacles
- facilitation techniques
- non-verbal communication
- leading different types of sessions
- the stages of development of a group
- the roles played in any group process
- role of a facilitator versus a chairperson
Part III - Leadership
This program will explore a range of leadership styles and provide an understanding of the best style to use in different situations.
Leadership is the process of influencing the behaviours of others. To lead effectively, managers must be aware of their leadership style
and understand their sources of power and how to use it.
- characteristics of a leader
- leadership styles
- what type of power base is most effective
- managing to empower people
- assessing each leadership situation
- determining appropriate leadership behaviour
- developing the abilities within your group
- determining your leadership strategy
- positive and negative leadership
- constructive use of power
Part IV - Leading Problem Solving Groups
The ability to effectively solve problems within a group setting is critical for all managers in today's workplace. This program
will provide the participants with the techniques necessary to conduct effective problem solving groups.
- idea stimulation
- stages of lateral thinking
- rules for brainstorming
- different thinking styles
- tools & techniques for effective meeting
- facilitating skills for group problem solving
- how groups behave
- creative problem solving
- stages of group development
- understanding group dynamics
- problem solving methodologies
- techniques of good group processing
Team Development 4 days | $2095 + GST
While individual stars may shine, only collaboration and teamwork achieve the results organizations need to stay competitive. This program
covers team development from start to finish, helping individuals learn how to improve their interpersonal effectiveness, minimize conflict,
and support, challenge, and inspire their fellow team members to achieve extraordinary results.
Part I - Building Effective Teams
This workshop is designed to identify and learn how to manage team dynamics inthe pursuit of organizational goals.
- understanding the stages of group development
- when to use a group in decision-making
- conducting effective team meetings
- effective team characteristics
- what is team building?
- developing trust within a team
- encouraging participation among team members
- reviewing the team's effectiveness
- growing a team atmosphere
- team feedback and delegation
- assessing the strengths and weaknesses of your team
- understanding role functions within teams
- resolving team conflicts
- creating the supportive communication climate
- competition within the team
- develop a team building strategy
Part II - Conflict Resolution
This workshop is designed to prepare participants to manage organizational conflict effectively. It will help participants develop the necessary
attitudes, perspectives, emotional control and interpersonal skills required to move a conflict situation towards a productive resolution.
- conflict management styles
- emotional self-control
- negotiating resolution
- criticism - giving and taking
- functional and dysfunctional conflict
- dealing with difficult people
- mediating conflict
- strategies for reducing conflict
- analyzing the sources of conflict
- manager/staff conflicts
- dealing with anger
- exploring personal conflict styles
- inter and intra-group conflict
- identifying the stages of conflict
Part III - Managing Team Development
This workshop is designed for managers who either lead a team or manage multiple work teams. It clarifies what is required to
successfully develop and lead a mature, fully-functioning team.
- understanding team basics
- a recipe for team success
- a new definition of "manager"
- laying the groundwork for teams
- a model for team development
- delegating responsibilities to the team
- coaching the team
- contracting with the team
- team facilitation
- building cooperation between teams
- team-based performance appraisal
- resolving conflicts within the team
Part IV - Team Problem Solving
This workshop integrates three key components of solving problems in teams.
- developing process skills
- enhancing receptivity
- establishing a supportive climate
Receptivity is enhanced through the use of experiential exercises which require participants to demonstrate openness to new ideas, original thinking,
mental flexibility and changing perceptual frameworks. Participants also practice building and maintaining an open and supportive team climate through
the use of a simple climate-checking process, listening skills, risk-taking, open communication and trust-building behaviours.
Skill building is achieved through successive practice in team problem solving. Exercises move from short generic problems to more complex and
workplace relevant topics. The design is sufficiently flexible to accommodate a wide range of problem types and participant experience.
On completion of this workshop, participants will be able to:
- describe the three key elements necessary for effective problem solving in teams or groups;
- outline the need for and demonstrate the use of the "Diverge/Converge" structure;
- demonstrate some basic tools for enhancing receptivity and thinking flexibility;
- outline and follow a five-step model for problem solving;
- identify the essential components of an open and supportive group climate;
- demonstrate the use of a simple climate-checking process;
- identify and use at least one tool appropriate for each step in the problem solving model.
Part V - Working in Teams
This workshop is designed to explore the concept of work teams and to demonstrate the principles and skills required to develop successful ones.
- behaviours in a team setting
- needs of individual team members
- skills needed to function in a team
- behaviours of effective communication
- active listening
- giving constructive feedback
- making team decisions
- dealing with team conflict
- assertiveness and difficult people
- brainstorming or divergent thinking
- reviewing the team's progress
Change Management 2 days | $1150 + GST
This program will equip leaders to manage the course of making changes in a planned or systematic fashion. The aim is to effectively guide
the implementation of new methods and systems in an ongoing organization.
- the relationship of change to growth
- learning the importance of planned change
- preparing the manager and staff for change
- communicating change to employees
- gaining a commitment to change
- following-up to ensure understanding of change
- coaching through to acceptance stage
- role playing
